WITMER MOTOR SERVICE, LLC. (HEREAFTER REFERRED TO AS "WE", "OUR", "US", "WMS" AND "WITMER MOTOR SERVICE") RESERVES THE RIGHT TO LIMIT QUANTITIES AND TO REJECT ANY ORDER FOR ANY REASON. WE RESERVE THE RIGHT TO HOLD AND/OR DELAY THE PROCESSING OF ANY ORDER FOR ANY REASON. WE RESERVE THE RIGHT TO CHANGE ANY ORDER, INCLUDING (BUT NOT LIMITED TO) THE MODIFICATION OF PRICES, QUANTITIES AND CUSTOMER INFORMATION. WE RESERVE THE RIGHT TO SUBSTITUTE AN EQUAL OR BETTER PRODUCT FOR ANY PRODUCT THAT IS NOT IMMEDIATELY AVAILABLE.

IT IS YOUR RESPONSIBILITY TO VERIFY THAT THE LISTED PRODUCT MEETS YOUR NEEDS. DEPENDING ON THE ITEM, ITS CONDITION AND OTHER FACTORS, WE MAY NOT BE ABLE TO OFFER YOU A REFUND ON THE PRODUCT OR REFUND ANY SHIPPING COSTS. IF YOU HAVE QUESTIONS PLEASE CONTACT WITMER MOTOR SERVICE, LLC BEFORE BUYING! BUYER MUST GET APPROVAL FROM WITMER MOTOR SERVICE, LLC BEFORE RETURNING ANY PRODUCTS FOR ANY REASON. WITMER MOTOR SERVICE, LLC MAY CHARGE A 20% (TWENTY PERCENT) RESTOCKING FEE ON ANY RETURNED ITEMS.

NEW, UNOPENED PRODUCTS: WE EXPECT THE BUYER TO PAY FOR RETURN SHIPPING AND INSURANCE. RETURNS OF NEW PRODUCTS WILL BE ACCEPTED FOR A PERIOD OF THIRTY (30) DAYS AFTER DATE OF PURCHASE. WE CAN NOT ACCEPT RETURNS ON SEASONAL, CLOTHING OR APPAREL PRODUCTS.

USED OR CUSTOMER DAMAGED PRODUCTS: PLEASE CONTACT US BEFORE RETURNING ANY USED OR DAMAGED PRODUCTS. WE EXPECT THE BUYER TO PAY FOR RETURN SHIPPING. WE WILL THEN EVALUATE THE PRODUCT AND DETERMINE IF WE CAN OFFER A PARTIAL REFUND FOR THE PRODUCT OR REPAIR THE PRODUCT AT CUSTOMER COST. ANY PRODUCT THAT HAS BEEN INSTALLED OR POWERED IN ANY APPLICATION IS CONSIDERED A USED PRODUCT, REGARDLESS OF EXTERNAL PRODUCT APPEARANCE OR PACKAGING.

DEFECTIVE PRODUCTS: PLEASE CONTACT US BEFORE RETURNING ANY DEFECTIVE PRODUCTS. WE MAY, AT OUR DISCRETION, REPLACE THE PRODUCT OR REFUND YOUR PAYMENT FOR THE PRODUCT BASED ON OUR EVALUATION OF THE PRODUCT IN QUESTION. ALL DEFECTIVE PRODUCTS WILL BE HANDLED ON A PER-ITEM BASIS. WE MAY REQUIRE YOU TO RETURN THE DEFECTIVE PRODUCT.

THROUGH THIS WEBSITE, YOU ARE ABLE TO LINK TO OTHER WEBSITES WHICH ARE NOT UNDER THE CONTROL OF WITMER MOTOR SERVICE, LLC. WE HAVE NO CONTROL OVER THE NATURE, CONTENT AND AVAILABILITY OF THOSE SITES. THE INCLUSION OF ANY LINKS DOES NOT NECESSARILY IMPLY A RECOMMENDATION OR ENDORSE THE VIEWS EXPRESSED WITHIN THEM. EVERY EFFORT IS MADE TO KEEP THE WEBSITE UP AND RUNNING SMOOTHLY. HOWEVER, WITMER MOTOR SERVICE, LLC TAKES NO RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR, THE WEBSITE BEING TEMPORARILY UNAVAILABLE DUE TO TECHNICAL ISSUES BEYOND OUR CONTROL.

WE HAVE MADE EVERY EFFORT TO DESCRIBE THE PRODUCTS LISTED ON OUR WEBSITE ACCURATELY. UNFORTUNATELY, MISTAKES DO OCCUR, WHETHER THROUGH OUR ERROR OR THROUGH ERRORS IN OUR PRODUCT INFORMATION SOURCES. WHEN WE ARE NOTIFIED OF MISTAKES, WE WILL DO OUR BEST TO FIX THE MISTAKES IN A TIMELY MANNER. (YOU CAN REPORT ERRORS USING THE CONTACT FORM HERE!)

WE RECOGNIZE THAT THIS MAY CAUSE INCONVENIENCES FOR OUR CUSTOMERS THAT RELY ON THE INFORMATION LISTED HERE. WE ARE NOT RESPONSIBLE FOR ERRORS ON OUR WEBSITE OR FOR ANY LOSSES OR DAMAGES CAUSED BY THESE ERRORS. YOU, AS THE CUSTOMER, ARE RESPONSIBLE TO VERIFY THAT THE PRODUCT INFORMATION IS CORRECT AND THAT IT FITS YOUR REQUIREMENTS. IF YOU NEED HELP, PLEASE CALL US FOR MORE INFORMATION!

SHIPPING POLICY:

WE OFFER SHIPPING THROUGH UPS, USPS, 9-5 & LTL FREIGHT. FOR LOCAL CUSTOMERS IN LANCASTER COUNTY, PENNSYLVANIA WE CAN OFFER PICK-UP AND DELIVERY OF LARGE PRODUCTS. IF YOU NEED ADDITIONAL OPTIONS FOR THE SHIPPING OF A PRODUCT FEEL FREE TO GIVE US A CALL AT (717) 336-2949.

WE WILL MAKE EVERY EFFORT TO SHIP YOUR PRODUCT IN A TIMELY MANNER BY THE SHIPPING CARRIER OF YOUR CHOICE. WE MAY, AT OUR DISCRETION, SUBSTITUTE ANOTHER SHIPPING CARRIER FOR ANY REASON. WE CAN NOT SHIP YOUR ORDER AFTER OUR CARRIERS HAVE PICKED UP FOR THE DAY. (THIS IS TYPICALLY 1:00PM EST FOR USPS AND 3:00PM EST FOR UPS.) ALL ORDERS RECEIVED AFTER THESE TIMES WILL BE SHIPPED THE NEXT BUSINESS DAY. WE WILL NOT BE RESPONSIBLE FOR REPLACING OR REFUNDING ANY PART OF YOUR ORDER IF THE PACKAGE IS DAMAGED, LOST OR STOLEN WHILE IN POSSESSION OF THE SHIPPING CARRIER. WE WILL NOT BE HELD RESPONSIBLE FOR ANY LOSSES OR INCONVENIENCE INCURRED BY YOU DUE TO SHIPPING CARRIER DELAYS, OR LOST OR STOLEN PACKAGES. WE WILL NOT REFUND ANY SHIPPING COSTS OR ANY PART OF ANY INVOICE DUE TO SHIPPING CARRIER DELAYS OR DAMAGED, LOST OR STOLEN PACKAGES. ALL CLAIMS FOR LOSSES MUST BE FILED WITH THE SHIPPING CARRIER. (YOU CAN FILE A CLAIM HERE: UPS or USPS)

WE CANNOT SHIP WITH CUSTOMER SUPPLIED UPS OR FEDEX ACCOUNT NUMBERS.

WE USE COOKIES ON OUR WEBSITE. A COOKIE IS A SMALL FILE THAT CONTAINS A UNIQUE IDENTIFIER TO HELP OUR WEBSITE IDENTIFY YOUR WEB BROWSER. THIS FILE IS STORED LOCALLY ON YOUR DEVICE AND IS RETAINED BASED ON YOUR DEVICE SETTINGS. WE USE COOKIES TO RETAIN YOUR WEBSITE PREFERENCES AND PRODUCT SELECTIONS AND TO TRACK YOUR INTERACTION WITH OUR WEBSITE TO BETTER IMPROVE THE CONTENT AND SERVICES WE PROVIDE TO ALL OUR CUSTOMERS. WE MAY ALSO USE THIRD-PARTY SERVICES ON OUR WEBSITE (SUCH AS GOOGLE, PAYPAL, ETC) THAT MAY CREATE AND STORE ADDITIONAL COOKIES ON YOUR DEVICE.

PRIVACY POLICY:

USE OF YOUR PERSONAL INFORMATION: WE COLLECT AND USE YOUR PERSONAL INFORMATION TO OPERATE OUR WEBSITE, TO DELIVER SERVICES AND PRODUCTS YOU HAVE REQUESTED AND TO CONTACT YOU ABOUT SERVICES AND PRODUCTS YOU HAVE REQUESTED.

COLLECTION OF PERSONAL INFORMATION: WE DO NOT COLLECT ANY PERSONAL INFORMATION ABOUT YOU UNLESS YOU VOLUNTARILY PROVIDE IT TO US. HOWEVER YOU MAY BE REQUIRED TO PROVIDE PERSONAL INFORMATION WHEN YOU USE PRODUCTS OR SERVICES AVAILABLE ON OUR WEBSITE. THESE MAY INCLUDE (A) REGISTERING FOR AN ACCOUNT (B) SIGNING UP FOR SPECIAL OFFERS OR OUR NEWSLETTER (C) SENDING US AN EMAIL OR CONTACTING US (D) SUBMITTING YOUR CREDIT CARD OR OTHER PAYMENT INFORMATION WHEN ORDERING PRODUCTS OR SERVICES. WE MAY GATHER ADDITIONAL PERSONAL OR NON-PERSONAL INFORMATION IN THE FUTURE.

 TRACKING USER BEHAVIOR: WE MAY KEEP TRACK OF THE WEBSITES AND PAGES OUR USERS VISIT WITHIN WITMERMOTORSERVICE.COM, IN ORDER TO DETERMINE WHAT SERVICES AND PRODUCTS ARE POPULAR. THIS DATA IS USED TO DELIVER CUSTOMIZED CONTENT AND ADVERTISING WITHIN WITMERMOTORSERVICE.COM.

AUTOMATICALLY COLLECTED INFORMATION: INFORMATION ABOUT YOUR COMPUTER HARDWARE AND SOFTWARE MAY BE AUTOMATICALLY COLLECTED BY US. THIS INFORMATION MAY INCLUDE YOU IP ADDRESS, BROWSER TYPE, DOMAIN NAMES, ACCESS TIMES AND REFERRING WEBSITES. THIS INFORMATION IS USED FOR TO OPERATE OUR WEBSITE, TO MAINTAIN THE SECURITY AND USABILITY OF OUR WEBSITE AND TO PROVIDE STATISTICS REGARDING THE USE OF OUR WEBSITE.

SHARING INFORMATION WITH THIRD PARTIES: WE MAY SHARE YOUR DATA WITH TRUSTED PARTNERS TO SEND YOU EMAIL OR POSTAL MAIL, TO PROVIDE CUSTOMER SUPPORT, TO HELP PERFORM STATISTICAL ANALYSIS, OR TO ARRANGE DELIVERIES. ALL SUCH THIRD PARTIES ARE PROHIBITED FROM USING YOUR PERSONAL INFORMATION EXCEPT TO PROVIDE SERVICES TO YOU OR WITMER MOTOR SERVICE, LLC AND THEY ARE REQUIRED TO MAINTAIN THE CONFIDENTIALITY OF YOUR INFORMATION. WE DO NOT SELL YOUR INFORMATION.

CHILDREN UNDER THIRTEEN: WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION ON OR FROM CHILDREN UNDER THE AGE OF THIRTEEN.

SURPLUS ITEMS DISCLAIMER:

ALL SURPLUS ITEMS ARE OFFERED FOR SALE ON AN AS-IS BASIS WITH NO WARRANTY OR GUARANTEE. SURPLUS ITEMS MAY NOT BE COVERED BY THE ORIGINAL MANUFACTURER'S WARRANTY. SURPLUS ITEMS MAY BE MISSING MANUALS AND OTHER ACCESSORIES THAT MAY HAVE ORIGINALLY BEEN INCLUDED WITH THE PRODUCT. PRODUCT PACKAGING MAY BE WORN, DISCOLORED, WEATHERED OR MISSING AND PRODUCT PACKAGING STYLES MAY VARY FROM THE PICTURED ITEM LISTING. WE ARE AVAILABLE TO ANSWER ANY QUESTIONS REGARDING PRODUCT CONDITION OR PACKAGE CONTENTS OF A SURPLUS ITEM PRIOR TO PURCHASE. RETURNS ON SURPLUS ITEMS MAY BE REFUSED FOR ANY REASON.

ORDERING:

ORDERS CAN BE PLACED ONLINE OR IN PERSON AT OUR PHYSICAL STORES LOCATED IN PENNSYLVANIA. ANY ORDERS PLACED OVER THE WEEKEND OR ON A HOLIDAY WILL BE SHIPPED ON THE NEXT BUSINESS DAY.

PAYMENTS:

WE ACCEPT PAYPAL AND CREDIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER) ON OUR ONLINE STORE.

WE ACCEPT CASH, CHECK AND CREDIT/DEBIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER) AT OUR TWO STORE LOCATIONS IN REAMSTOWN AND NEW HOLLAND.

CONTACT INFORMATION:

FOR ANY ADDITIONAL QUESIONS ABOUT OUR POLICIES, PLEASE CALL US AT (717) 336.2949

OR EMAIL US AT STORE@WITMERMOTORSERVICE.COM

OR WRITE TO US AT : WITMER MOTOR SERVICE, LLC 187 EAST CHURCH STREET, STEVENS, PA 17578

WITMER MOTOR SERVICE, LLC RESERVES THE RIGHT TO CHANGE THIS DOCUMENT AT ANY TIME FOR ANY REASON. WE WILL NOTIFY YOU OF THESE CHANGES ON THIS PAGE.

updated 2019/06/25 (added cookie policy)
updated 2020/06/24 (added privacy policy and changes to this document notice)
updated 2021/10/6 (added surplus items disclaimer)
updated 2022/01/18 (company name change)
updated 2022/03/17 (added UPS/Fedex no shipping with account numbers.)
updated 2024/08/22 (customerservice webpage merged into this page)